We would appreciate it if you have any suggestions or comments and would like to let us know. We are always open to your findings and comments. You can email these to:


It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to the support department by e-mail. This can be done by e-mail, regular mail and/or telephone. Clearly describe your complaint, order reference and email this to:

Our support staff will review the complaint and try to resolve the complaint to everyone's satisfaction. You can also respond in writing by post:

Tugela 3
3650 Dilsen-Stokkem
t.a.v. Afdeling Support


After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you.